Should You Buy Your E-Bike From A Local Bike Shop? | Industry Expert

Should You Buy Your E-Bike From A Local Bike Shop? | Industry Expert

When buying a bike, in addition to figuring out what type of bike is best for you, there’s also the question of whether you should be buying from a bike shop or online! A short while ago, you went to your local bike shop, tried out a couple bikes and off you went! But with more & more online retailers popping up, adding the ease of shopping at home, seemingly lower prices and delivery straight to your door the buying experience has changed – So, which one is best?

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Do you prefer shopping online or at your local bike shop? What are your reasons for or against?👇

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  1. Martin Emrich on September 10, 2022 at 1:21 am

    Got my first bike this year, from a local bike shop, and I generally try to support my local shop whenever possible, even if it means paying MSRP, as they always try to help out when needed.
    What I noticed though is that they (at least the ones I ecperienced here in Germany) are usually quite "stuck" with "their" brands, so if you know what you want from brand X, but they only offer brand Y, you have to go somewhere else or order online. Similar (but not that extreme) in the outdoor/hiking/camping industry.

    Also I find it weird that many shops here around refuse to repair online-only brands, not even for an higher repair fee.

  2. #BOTGMTB on September 10, 2022 at 1:23 am

    25.sec.. My bike hanging up 😉

  3. se4g4e on September 10, 2022 at 1:24 am

    Damn that’s a nice looking shop.

  4. Active Wheels on September 10, 2022 at 1:24 am

    It’s hugely important to support and build a relationship with your local bike ship. EC Cycles is less than a mile from me and the service I get is superb.

  5. Karolina Barbora on September 10, 2022 at 1:25 am


  6. T L on September 10, 2022 at 1:28 am

    The goal should be to expand the number of green electric bikes as an alternative form of transportation. Ebikes can be purchased for a fraction of the cost online D2C that are great for commuting and recreation. The LBS often does not carry entry-level bikes and only stocks high-performance ebikes at a much higher cost. Different strokes for different folks.

  7. Fun on 2 Wheels on September 10, 2022 at 1:29 am

    RaceCo have been amazing

  8. nomad on September 10, 2022 at 1:29 am

    I bought my Giant Reign online and had it delivered to my local Dealer. There is something to be said about being able to do that.

  9. Neil Patching on September 10, 2022 at 1:31 am

    Thanks guys. I live in Melbourne Australia and I REALLY want to get into emtb, however money is one issue but the biggest problem here is the availability of bikes in stock. I am looking at a Merida e140 400 and have been advised that I should be able to get one in 2023. I know crazy. Are you able to do a video on where the Industry is at regarding supply issues. Cheers

  10. Mark Southee on September 10, 2022 at 1:31 am

    I pick my emtb up from a local bike shop in a couple of weeks (ordered in Jan). Supply issues are clearly causing them nightmares at the moment.

  11. Mark Ryan on September 10, 2022 at 1:33 am

    Can honestly say that Raceco always go the extra mile to sort you out. There knowledge is second to none. I’m so lucky to have them on my doorstep. Keep up the good work guys.

  12. Paul Moody on September 10, 2022 at 1:33 am

    Always a good idea to support your local shop(s). I try to spread my $’s around – bike from one, parts/supplies and service from the others. And with the price of ebikes, having local warranty and proper service for the brand is really important.

  13. Paul Goodchild on September 10, 2022 at 1:33 am

    If you Live in South West Surrey not got any Good Haibike Dealers one is online & Local people don’t Like them including me all others long way away

  14. jeanmarc_in_hudson on September 10, 2022 at 1:35 am

    Support your LBS. 👊

  15. moody edge on September 10, 2022 at 1:35 am

    Why are the questions dubbed in? Sack the audio person.

  16. #BOTGMTB on September 10, 2022 at 1:36 am

    Richard helped me massively when I popped in a few weeks ago regards Heidi Haibike. Video soon.

  17. Trevor Caldicott on September 10, 2022 at 1:37 am

    Not my experience I don’t think they know what they’re on about

  18. Luke Egga on September 10, 2022 at 1:37 am

    Bahahah. Buy from us so we can up sell and then we help you with your warranty over the phone or email. Sold.

  19. barrie on September 10, 2022 at 1:39 am

    Buying from a shop is definitely better I’m on my third brose motor on my 2021 turbo taking back to the shop under warranty was much better than having an online brand bike and going through the hassle of sending it off each time…

  20. Paulo Ralo Bike Ride on September 10, 2022 at 1:39 am

    100% Agreed! We must support local shopper and we need to see on real! Good work!

  21. Dogtown16v on September 10, 2022 at 1:39 am

    Thing is you can’t do that,just walk into a shop and usually see what you want.
    I’m after a cube e bike and haven’t seen one in any shop when I’ve just walked into.
    And when one does arrive it’s usually waiting to be picked up.
    I am I meant to have a look and try it if I can’t see it in the flesh.

  22. Skip Green on September 10, 2022 at 1:39 am

    Bought several bikes from Rich, always good honest advice and excellent backup service. Without speaking to experts and taking their advice you could end up making costly mistakes with a ride that’s not right for you, build a good relationship with your local dealer and you should expect them to support you when you need help.

  23. G Mc on September 10, 2022 at 1:40 am

    Bought a yt capra in 19 on line, no problem and a fantastic bike, but EBIKE I purchased from a dealer, there’s too much to go wrong with an EBIKE, so It would be a mare, lucky the trek rail has had zero problems in a year and 900 mile.😌

  24. Anthony charles on September 10, 2022 at 1:42 am

    Pros and cons with both really, if price is the issue then chances are it’s cheaper online, of warranty is the issue, then it’s easy to go to a local bike shop if there’s an issue, remember there’s a massive mark ups on these bikes, to pay for the fancy shop.
    Plus this shop will be selling online as well, and their online sales maybe greater than shop sales, so he could shoot himself in the foot😂

  25. jestt600 on September 10, 2022 at 1:42 am

    I always get my bike from a local shop. I prefer the option to get their support if needed

  26. Kevin Nielsen on September 10, 2022 at 1:43 am

    If you want a throttle (a must have) you better stay away from most bikeshop ebikes. The big brand shop bicycle brands are all restricted to European regulations, low power, small batteries, no throttles, high prices. The low power, small batteries = less cost to manufacture, that makes for big $$$$ markups on pricing. I feel sorry for you folks on the other side of the pond with those draconian euro regs.

  27. LostInTransit on September 10, 2022 at 1:43 am

    Longest advertisement in history

  28. alex bell on September 10, 2022 at 1:44 am

    It looks very good and I do think they have it right
    E bikes cost a lot of money
    But if you platform them like you are walking onto a motor show stand they will sell
    An e bike bike perched on a pile of rocks is always going to be more appealing than a bike on a stand

  29. Curt Richardson on September 10, 2022 at 1:46 am

    My LBS is great, All Pro Bikes,fast, knowledgeable, problem solving. will repair any brand of bike.

  30. Martin Carter on September 10, 2022 at 1:48 am

    I’ve been using Raceco for a couple of years now ever since a friend recommended them. As a result of the service I received for a bike that I actually bought from another shop I’ve now purchased a new bike directly from them. The service and knowledge they provide is first class and their friendly to boot. Thoroughly recommend them and local bike shops in general.

  31. Electric Mountain Bike Network on September 10, 2022 at 1:51 am

    Do you prefer shopping online or at your local bike shop? What are your reasons for or against?👇

  32. Chester Copperpot on September 10, 2022 at 1:53 am

    I purchased my ebike via Alibaba and saved thousands of pounds over the extortionate prices in both the retail and online shops.

  33. Barry Corney on September 10, 2022 at 1:53 am

    When you live in the rural Scottish highlands on almost minimum wage and highest fuel costs in the country an online deal is far superior. I got my E-MTB from Merlin a few years back at almost half price (KTM!) and once out of warranty it was Performanceline bearings for any serious motor work….none of the bike shops here could split and rebuild a motor anyway they’d all send it away, plugging it into a laptop is about all they can do… (just as well I’m a bike mechanic at an outdoors centre, all the "regular" bike maintenance is done by me anyway and I’ve spares of just about everything I need). Just bought a road bike from Wiggle as nothing nearby can match the price for the spec of a last years model !!!

  34. Mrephi123 on September 10, 2022 at 1:55 am

    Tend to be more expensive than online retailers.

  35. DM 2MW on September 10, 2022 at 1:58 am

    I am new to e-bikes but own a couple of mtbs’.
    Thought it would be best to purchase an e-bike at the store I last bought my ( Cube ) bike, but then I saw this website that you can only order online their e-bikes ( Canyon ). They also only have an online support centre and not an actual bike shop.
    The Canyon bike is a bit more pricier as compared to the Cube but the spec sheet/components I believe justifies for that. But then what if a problem comes up that I might need to bring the bike to the shop that I can’t fix myself?

  36. Mike Dooling on September 10, 2022 at 2:02 am

    Looks like a great shop and service something the shop I got my bike from should undertake, I was sold a over sized bike and it’s been back twice with thing going wrong down to lack of attention from the person putting it together for me .

  37. Tom Wiesemann on September 10, 2022 at 2:04 am

    It’s hard to find bike repair and maintenance these days. If you buy online, you better do it yourself, otherwise you are screwed. My bicycle dealer only has workshop capacity for the bikes they sold. It’s easy to get an appointment there, with expensive bikes it seems to be even easier. Base setup of suspension and derailleur is sometimes needed and I get it next day.

  38. Steph H on September 10, 2022 at 2:05 am

    I bought my eBike from a local, independently owned stop here in NZ. The advice, service and after sales support has been brilliant!

  39. Rob g on September 10, 2022 at 2:05 am

    My go to shop every time top chaps and rich is a star

  40. Kevin Minato on September 10, 2022 at 2:09 am

    Absolutely beautiful shop, love the lighting. Those shop uniforms are not doing their body shapes any justice though.

  41. Steve S on September 10, 2022 at 2:09 am

    I live in a rural township in Victoria Australia, if you don’t support the local business then they go out of business and shut for good, then we moan about not having that business.
    I think the local bike shop should be the place to go first.

  42. tommi turunen on September 10, 2022 at 2:09 am

    I have purchased all my bikes from local shops. I like good service and I know where the money goes to. Never had any problems with my bikes. For my wife we ordered Canyon because nothing else was available and she had possibility to test similar bike for sizing. It just came yesterday with some break on the paint…so that was first and last online bike for my family😀

  43. EzarikFPV on September 10, 2022 at 2:09 am

    Local bike shop is prefered but I did go online purely because none of my local bike shops had any stock and weren’t going to get any till at least 2023. They had nothing for me to try anyway so it was really no difference to buy online from a store further away that had stock.

  44. Tim White on September 10, 2022 at 2:13 am

    Beautiful shop. Could spend hours in there and a ton of money. I don’t want to buy bikes online. Need to test them out and after sales service is a must for me.

  45. Stuart Brettle on September 10, 2022 at 2:13 am

    Rich always goes above and beyond with help and any warranty problems.
    They used to be my LBS and I now live 250 miles away and still use them.

  46. John Christopher on September 10, 2022 at 2:20 am

    Your LBS is always a good place to secure a e-MTB and maybe a few bits and pieces but that’s about it. After numerous bitter experiences, I’ve now decided to commission an independent professional mobile bike mechanic to service my bike once a year!

    E-biking is an very expensive pass time and for many of us, every penny counts. I know that people who owe and run LBS, are businesses not charities but some of the mark up’s I’ve seen on spare part essentials at some LBS have been eye watering and that’s why I buy most of mine online.

  47. george stronach on September 10, 2022 at 2:20 am

    This shop looks like the best stocked EBIKE shop i have seen. That alone make you want to buy one

  48. Eric Dunthorne on September 10, 2022 at 2:21 am

    Some updates can’t be done over the air. A shop may be reluctant to take the time to do a manually update. If the bike wasn’t purchased there.

  49. MTB Trails around Surrey on September 10, 2022 at 2:21 am

    It’s essential to buy an ebike from an Lbs. However finding a good reliable store that will support you and has good brand backup is difficult to find. Raceco and Berkshire are fab. Fudge cycles in Epsom, where I got mine from, are an utter waste of time and I’d advise anyone to stay clear of them for any purchase that would require aftersales help

  50. Nathan Clements on September 10, 2022 at 2:21 am

    Rich and the team at Race Co are the best I live in Bristol and use them all the time as do all my riding buddies can not fault their knowledge, customer service and stock they carry.

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